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Writing · Email Writing

Refund Request

Scenario

You ordered a pair of headphones online, but they arrived damaged. Write an email to the store's customer service team. Describe the problem, state your order number, and request either a replacement or a full refund.

Before you begin

  • Read the scenario carefully and address every task it asks for.
  • You have 10 minutes. The timer auto-submits when it expires.
  • Aim for 100–180 words. Submit unlocks once you reach 50 words.
  • Use an appropriate greeting, register, and sign-off for the recipient.

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